General Questions
Are you new around here? Start with the basics.
CRM is an abbreviation for Customer Relationship Management. It is a strategy and technological system used to manage a business's relationships with its customers. CRM collects customer data, analyzes it, and helps improve the customer experience by using this data. It enables businesses to track interactions with customers, monitor customer requests, complaints, purchasing habits, and other demographic and social information. This, in turn, helps them provide better customer service, increase customer loyalty, boost sales, and enhance profitability.
The CRM system helps a business improve, manage, and grow its relationships with customers, making it highly important for businesses. It enables businesses to collect customer data, analyze it, and use this data to provide better service to their customers. By gaining more insights into their customers, businesses can enhance the customer experience, increase customer loyalty, and expand their customer base. The CRM system assists businesses in adopting a personalized approach to customers, delivering better service, and gaining a competitive edge. Additionally, it helps businesses increase sales and make their marketing strategies more effective. All of these factors contribute to making businesses' relationships with customers more efficient and profitable, ultimately enhancing their success.
CRM systems are offered with different pricing. Because the needs of each business are different and each business needs different features. In addition, CRM systems are priced according to different usage areas. For example, a CRM system designed for a small business may have fewer / more features than a CRM system designed for the needs of a large company and may be offered at a lower / higher price. CRM systems are also priced based on factors such as lifecycle, data storage capacity, customer support, training, security infrastructure and integration options. Some CRM systems use a monthly subscription-based pricing model, while others are available on a once-a-year basis.
In the user interface, there is support for a total of 8 languages, including Turkish, English, Spanish, German, Russian, Italian, Dutch, and Arabic.
Due to server usage terms and conditions, you can only upgrade from a lower package to a higher one.
At TechLab Bilisim, we aim to stay constantly up-to-date in our software projects. To achieve this, we are continuously evolving and improving our products. We take into consideration feature requests from our valued users and continue to add selected features to the TechLab CRM system day by day. The developed features are provided to all our customers for free.
*The available features may vary depending on the packages. For example, certain features may be limited by default in starter or similar packages.
To purchase our product, you can fill out the contact/quote forms and reach out to us through our phone numbers. Our sales team will be more than happy to assist you as soon as possible.
Financial Questions
In annual payment plans, since a longer usage period is guaranteed by the user, our company offers additional discounts. Therefore, the annual payment plan for the same service is more economical compared to the monthly payment plan.
According to CRM and server usage terms, it is only possible to upgrade from lower-tier packages to any higher-tier package.
You can make payments in Cash, Remote Credit Card Payment, and by Bank Transfer. Cash payments are subject to the upper limits/amounts determined within the framework of the Tax Procedure Law, and amounts exceeding the legal limits can only be paid through bank and credit card as required by the law.
